FAQs

Ordering Online Tracking

Your information with www.fommy.com is on a secure and encrypted server.

Payment Options

a) All major credit cards - MasterCard, VISA, American Express and Discover.

b) PayPal

Order Confirmation

All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Order Tracking

On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.fedex.com or www.ups.com or www.usps.com.

*Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box addresses.

Shipping / Delivery

With fommy you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites DHL - www.dhl.com, FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.

Shipping Options

We ship to all 50 states and all over the world! Refer below see if we ship to your country.

Continental U.S.

1. Super Saver Shipping (7-9 business days) - Free.
2. Standard Shipping (3-5 business days) - $4.99 upto 3 items & $0.99 for each additional item.
3. Priority Shipping (2-3 business days) - $7.99 upto 3 items & $0.99 for each additional item.
4. 2nd Day Shipping (2 business day) - $19.99 upto 3 items & $0.99 for each additional item.
5. Next Day Shipping (1 business day) - $54.99 upto 3 items & $0.99 for each additional item.
6. Next Day AM Shipping (overnight) - $69.99 upto 3 items & $1.99 for each additional item.
7. Saturday Shipping (Saturday deliver service) - $74.99 upto 3 items & $1.99 for each additional item.

We are currently noticing delays with packages despatched through USPS. Please rest assure that we are working hard to find a solution for this issue. Because of this, unfortunately we cannot predict likely delivery times of packages shipped using Super Saver delivery, although most packages shipped using this service remain unaffected.

We apologize for any inconvenience. Please feel free to contact our customer service department using Live Web Chat for further assistance on your order.

Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands Orders

1. Standard Shipping (3-5 business days) - $8.99 upto 3 items & $1.50 for each additional item.
2. Next Day Shipping (1 business day) - $54.99 upto 3 items & $0.99 for each additional item.

APO/FPO Orders

Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes

AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific

All APO/FPO orders are shipped via postal service US Postal Service.

APO Shipping (10 - 12 Business Days) - $9.99 upto 3 items & $1.50 for each additional item.

All APO-AE customers please note although the US Postal Service estimates packages should be delivered within 2 weeks from date of shipment, Moftware has been experiencing shipment delivery in the range of 4-6 weeks for some APO-AE orders. We apologize in advance for any inconvenience this may cause you. Please take this fact into consideration before placing your order with us.

Post Box Orders (U.S. Only)

*Please note We accept orders for PO Box shipping and please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we strongly encourage customers to use an alternative shipping mode - FedEx, DHL or UPS.

International Orders

Canada

1. USPS First Class Mail (7 - 12 Business Days) - $6.99 upto 3 items & $0.99 for each additional item.
2. Ground Shipping (6 - 10 Business Days) - $9.99 upto 3 items & $0.99 for each additional item.
3. Express Shipping (1 - 3 Business Days) - $39.99 upto 3 items & $2.99 for each additional item.

Other Countries

1. International USPS Express Shipping (7 - 10 Business Days) - $39.99 upto 3 items & $2.99 for each additional item.
2. International Priority (2 - 7 Business Days) - $54.99 upto 3 items & $3.99 for each additional item.

Shipping Guarantee

Orders placed Monday-Friday by 15:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.

Damaged / Lost shipment enquires

Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.

Incorrect/Incomplete Addresses

Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Can orders be shipped via UPS or other 3rd party methods not offered at checkout?

Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.

Can I use my own shipping account for shipping?

Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer Care Team to discuss further.

If I select Next Day Air, will my order really arrive tomorrow?

No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping method.

For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)

Cancellations

You can cancel your order if it has not been shipped. You will get the complete refund.

If your order has been shipped, No need to worry we have a 30 day refund policy from the date of invoicing. Contact our Customer Service Representative at care@fommy.com. They will assist you.

Exchanges / Replacements / Returns / Refunds

Moftware values its customers and ensures that all return requests are handled with extreme care. Our 'customer friendly' return policy lets you process refund/replacement requests quickly and with ease.

General Terms

1. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
2. The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.
3. RMA numbers for domestic orders (within USA) are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. For international orders, the RMA#s are valid for 1 month. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.
4. We recommend customers to use a traceable system for sending us their return package. Moftware will not be responsible for any delay or loss of package in transit.
5. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.
6. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.
7. Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.

Exchange/Replacement

1. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken/defective will be replaced.
2. The exchanged/replaced product will be shipped FREE through Super Saver Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).

Refund

1. Moftware has 90 days no question asked return policy from the date of invoicing.
2. All open box non defective returns are subject to a deduction of 10% of product price or $5 (whichever is higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.
3. Original shipping charges are non-refundable in all cases.

Special Terms

Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.

Certain Bluetooth features including those listed may not be supported by all compatible Bluetooth-enabled devices, and/or the functionality of such features may be limited in certain devices, or by certain wireless carriers. Contact your wireless carrier about feature availability and functionality.

In the event that your product may be defective, please contact the manufacturer directly. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#. Sending Returns

1. Contact Customer Service Representative at care@fommy.com or Live chat.
2. The representative will provide support on the RMA # request by generating the RMA Form for Replacement or Refund & emailing you at the same time.
3. Print the RMA Form & add additional comments if necessary, and send your package using a traceable shipping mode to:

   Moftware

   7250 West 43rd Street Suite F1, Houston, TX 77092, USA

4. Ensure that you have a copy of the RMA Form inside the return package along with the merchandise for return/exchange for faster processing of your order.

Sales Tax