FAQs

Ordering Online Tracking

Your information with www.fommystore.com is on a secure and encrypted server.

Payment Options

a) All major credit cards - MasterCard, VISA, American Express and Discover.

b) PayPal

Order Confirmation

All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Order Tracking

On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.fedex.com or www.ups.com or www.usps.com.

*Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box addresses.

Shipping / Delivery

With Fommystore you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites DHL - www.dhl.com, FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.

Shipping Options
We ship to all 50 states and all over the world! Refer below see if we ship to your country.
Continental U.S.
  1. Super Saver Shipping (7-9 business days) - $3.99 upto 3 items & $0.39 for each additional item.
  2. Standard Shipping (3-5 business days) - $4.99 upto 3 items & $0.99 for each additional item.
  3. Priority Shipping (2-3 business days) - $7.99 upto 3 items & $0.99 for each additional item.
  4. 2nd Day Shipping (2 business day) - $19.99 upto 3 items & $0.99 for each additional item.
  5. Next Day Shipping (1 business day) - $54.99 upto 3 items & $0.99 for each additional item.
  6. Next Day AM Shipping (overnight) - $69.99 upto 3 items & $1.99 for each additional item.
  7. Saturday Shipping (Saturday deliver service) - $74.99 upto 3 items & $1.99 for each additional item.

We are currently noticing delays with packages despatched through USPS. Please rest assure that we are working hard to find a solution for this issue. Because of this, unfortunately we cannot predict likely delivery times of packages shipped using Super Saver delivery, although most packages shipped using this service remain unaffected.

We apologize for any inconvenience. Please feel free to contact our customer service department using Live Web Chat for further assistance on your order.

Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands Orders
  1. Standard Shipping (3-5 business days) - $8.99 upto 3 items & $1.50 for each additional item.
  2. Next Day Shipping (1 business day) - $54.99 upto 3 items & $0.99 for each additional item.
APO/FPO Orders

Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes

AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific

All APO/FPO orders are shipped via postal service US Postal Service.
    APO Shipping (10 - 12 Business Days) - $9.99 upto 3 items & $1.50 for each additional item.

All APO-AE customers please note although the US Postal Service estimates packages should be delivered within 2 weeks from date of shipment, Moftware has been experiencing shipment delivery in the range of 4-6 weeks for some APO-AE orders. We apologize in advance for any inconvenience this may cause you. Please take this fact into consideration before placing your order with us.

Post Box Orders (U.S. Only)

*Please note We accept orders for PO Box shipping and please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we strongly encourage customers to use an alternative shipping mode - FedEx, DHL or UPS.

International Orders
Canada
  1. USPS First Class Mail (7 - 12 Business Days) - $6.99 upto 3 items & $0.99 for each additional item.
  2. Ground Shipping (6 - 10 Business Days) - $9.99 upto 3 items & $0.99 for each additional item.
  3. Express Shipping (1 - 3 Business Days) - $39.99 upto 3 items & $2.99 for each additional item.
Other Countries
  1. International USPS Express Shipping (7 - 10 Business Days) - $39.99 upto 3 items & $2.99 for each additional item.
  2. International Priority (2 - 7 Business Days) - $54.99 upto 3 items & $3.99 for each additional item.
Shipping Guarantee

Orders placed Monday-Friday by 15:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.

Damaged / Lost shipment enquires

Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.

Incorrect/Incomplete Addresses

Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Can orders be shipped via UPS or other 3rd party methods not offered at checkout?

Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.

Can I use my own shipping account for shipping?

Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer Care Team to discuss further.

If I select Next Day Air, will my order really arrive tomorrow?

No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping method.

For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)

Cancellations

You can cancel your order if it has not been shipped. You will get the complete refund.

If your order has been shipped, No need to worry we have a 30 day refund policy from the date of invoicing. Contact our Customer Service Representative at care@fommystore.com. They will assist you.

If you would like to cancel or change something in your order please contact our Customer Care at 800-372-7020 as soon as possible because we ship your order same day so the time period for changes and cancellations is very limited.

Exchanges / Replacements / Returns / Refunds

Moftware values its customers and ensures that all return requests are handled with extreme care. Our 'customer friendly' return policy lets you process refund/replacement requests quickly and with ease.

General Terms
  1. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
  2. The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.
  3. RMA numbers for domestic orders (within USA) are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. For international orders, the RMA#s are valid for 1 month. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.
  4. We recommend customers to use a traceable system for sending us their return package. Moftware will not be responsible for any delay or loss of package in transit.
  5. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.
  6. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.
  7. Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.
Exchange/Replacement
  1. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken/defective will be replaced.
  2. The exchanged/replaced product will be shipped FREE through Super Saver Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).
Refund
  1. Moftware has 90 days no question asked return policy from the date of invoicing.
  2. All open box non defective returns are subject to a deduction of 10% of product price or $5 (whichever is higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.
  3. Original shipping charges are non-refundable in all cases.
Special Terms

Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.

Certain Bluetooth features including those listed may not be supported by all compatible Bluetooth-enabled devices, and/or the functionality of such features may be limited in certain devices, or by certain wireless carriers. Contact your wireless carrier about feature availability and functionality.

In the event that your product may be defective, please contact the manufacturer directly. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#. Sending Returns

  1. Contact Customer Service Representative at care@fommystore.com or Live chat.
  2. The representative will provide support on the RMA # request by generating the RMA Form for Replacement or Refund & emailing you at the same time.
  3. Print the RMA Form & add additional comments if necessary, and send your package using a traceable shipping mode to:
    Moftware

    7580 Harwin Drive, Houston, TX 77036, USA

  4. Ensure that you have a copy of the RMA Form inside the return package along with the merchandise for return/exchange for faster processing of your order.

Sales Tax

Sales tax of 8.25% is applicable to Texas destined orders.

Terms and Conditions

By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

All products or services provided by any of the Moftware owned websites are tested to provide you with flawless performance. As per the terms of our policy, we do not take responsibility if you use our products for purposes other than for which they are meant and in the process damage your phone, PDA, MP3 player, or any other mobile handheld device.

Policy Regarding Counterfeit Products

Items sold and fulfilled by Moftware are guaranteed to be genuine. Your safety is our #1 concern as well as protecting the trademarks and patents of the manufacturers we carry. We attempt to ensure that all phones and accessories we sell are original products. If you believe that you have received an item from our warehouse that does not appear to be genuine, please contact us immediately and we will investigate the product and provide you with a full refund or replacement of the correct product.

Legal Notice

All products or services available on Fommy are meant only for the end users of our products or services.

Before using our products or services function please check with your country's laws.

Using our products or services shown on Fommy for an illegal purpose is strictly prohibited.

Fommy is a third party reseller of phone, PDA, MP3 player and other mobile handheld device accessories and enhancements.

Our websites are in NO way connected to any of the phone, PDA, MP3 player, or any other mobile handheld device manufacturers and their products.

All Trademarks and Patents mentioned herein are property of their respective companies.

Visitors

By visiting Fommy it is assumed that you agree that the phone, PDA, MP3 player, or other mobile handheld device manufacturers featured on this site make no representation or warranty as to any third party content, products or services, and that they shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.

Web Site Content

The contents of Fommy are a copyright of Moftware,Copyright ©2018. Any rights not expressly granted herein are reserved. This web site and its content cannot be used without proper authorization.

Legal Disclaimer

This content has been generated in your interest that the information provided on this site is only meant for private purposes and any information should not be downloaded or viewed as the creator of this page or the ISP(s) hosting the content may not be held responsible for any kind of damage on your phone or computers. In case you are affiliated with any government, ANTI-Piracy group, or any other related group or were formally an employee of one, you are prohibited from entering this web site. Your access is restricted from the site or any of its files and you will not be able to view any of the HTML files.

The contents on this site are private property of Moftware and are not meant for viewing or any other purposes other than bandwidth space.

We request you not to enter any such data and enter this site without agreeing to the terms and conditions which may violate the code 431.322.12 of the Internet Privacy Act signed by former President Bill Clinton in 1995. You, as the end user cannot threaten our ISP(s) or any person(s) or company storing these files and cannot prosecute any person(s) affiliated with this page which includes family, friends, or individuals who run or enter this web site.

Buying Products on Our Websites

The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We will ensure that prices displayed on our website are accurate, but the price on your order will need to be validated by us as a part of the acceptance procedure. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Phone/Device not included unless otherwise specified.

The product images that are displayed along with the respective devices in the website are shown to resemble the outcome of the accessories. Devices are not included unless otherwise specified.

Intangible Products

Downloadable products such as software are NOT refundable under any circumstances.

Damaged / Lost shipment enquires
  1. Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged.
  2. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact.
  3. Further action on the same will be informed by the customer care team member on re-shipment of your order.
Fraudulent Credit Card Charges

All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation.

Moftware reserves the right to change its terms and conditions without prior notice.

Product Disclaimer

We reserve the right to ship a product with a slight variation than what is pictured on the website. Since we work with many manufacturers to ensure that products are in-stock and ready to ship same day, there may be times when an alternate product is shipped. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

Information collected via Subscribe to Newsletter

Moftware Inc. (Fommystore.com) values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why we are committed to protecting your privacy and using the information you share with us responsibly.

Your privacy is important to us - all your information is stored securely and is only accessible by you. Please write us at care@fommystore.com if you have any questions or concerns.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.

Disclaimer

Content

Fommystore.com reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect will therefore be rejected. All offers are not-binding and without obligation. Parts of the content or complete content including all offers and information might be extended, changed or partly or completely deleted by the company without advance announcement.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your account in the amount of the charge.

Warranties

The site and the materials provided herein are provided on an 'AS IS' and 'AS AVAILABLE' basis without warranties of any kind, either express or implied. Fommystore.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringements with respect to the site and materials, content, services and products on the site. Fommystore.com does not represent or warrant that material in this site is accurate, complete, reliable, current, or error free. Fommystore.com is not responsible for typographical errors or omissions relating to pricing, text or photography. Fommystore.com does not represent or warrant that this site or its server(s) are free of viruses or other harmful components, even if Fommystore.com or its authorized representatives have been advised of the possibility of such damages. You expressly agree that use of this site, including all contents, data or software distributed by, downloaded or accessed from or through this site is at you sole risk.

Limited Liability

In no event shall Fommystore.com be liable for any direct, special, punitive, exemplary, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of profits, or loss of date, whether in any action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use or inability to use this site or the materials contained in, or accessed through this site.

In no event shall the aggregate liability of Fommystore.com (whether in contract, warranty, Tort (including but not limited to negligence), product liability, strict liability or other theory) arising out of or relating to the use of this site exceed $1 or the compensation you paid Fommystore.com, whichever is less.

Some jurisdictions do not allow limitation on implied warranties, or the exclusion of limitation of incidental or consequential damages. If these laws apply some or all the above disclaimers, exclusions, or limitations, may not apply to you, and you may have rights additional to those contained herein.

Every effort is made to keep the website up and running smoothly. However, Fommystore.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, or suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice, or the estimated retail value for a comparably featured item offered on the site or elsewhere.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.