FAQs

Ordering Online Tracking

Your information with www.fommy.com is on a secure and encrypted server.

Payment Options

a) All major credit cards - MasterCard, VISA, American Express and Discover.

b) PayPal

Order Confirmation

All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Order Tracking

On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.ups.com or www.usps.com.

*Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box addresses.

Shipping / Delivery

With fommy you have the option of receiving your merchandise via the best shipping service providers UPS and USPS. All UPS and USPS packages are tracked via their respective websites UPS - www.ups.com, USPS - www.usps.com.

Shipping Options

Continental U.S. Orders

USPS Ground Advantage
UPS Ground Saver
USPS Priority Mail

At times, there have been delays beyond our control with packages dispatched through USPS.

Contact our customer service using Live Web Chat for further assistance on your order.

Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands Orders

USPS Ground Advantage
UPS Ground Saver
USPS Priority Mail

APO/FPO Orders

Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes

AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific

All APO/FPO orders are shipped via US Postal Service.

USPS Ground Advantage
USPS Priority Mail

International Orders

Canada

USPS First Class Package International
UPS Worldwide Saver

Shipping Guarantee

Orders placed Monday through Friday by 2:00 PM CST for delivery within the Continental U.S. are guaranteed to ship the same day.

Damaged / Missing Items Shipments

Please inspect the contents of your shipment and notify us if anything is missing. Customers also have 48 hours from the date of receipt to report packages and merchandise that is damaged.

Incorrect/Incomplete Addresses

Moftware is not responsible for the cost shipments returned back from the shipping company due to inability to deliver when the address provided is incorrect or incomplete. At the time of placing the order, please provide all details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if a customer requests an order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Can I use my own shipping account for shipping?

If you have a corporate account please email our customer care team.

If I select Next Day Air, will my order really arrive tomorrow?

No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive at your destination in the time frame specified by the shipping method.

Cancellations

You can cancel your order by emailing us if it has not been shipped. You will get a complete refund.

If your order has been shipped no need to worry we have a 60 day refund policy from the date of invoicing. Contact us at care@fommy.com.

Exchanges / Replacements / Returns / Refunds

Moftware values its customers and ensures that all return requests are handled with extreme care. Our return policy lets you process refund/replacement requests quickly and with ease.

General Terms

Contact us via email (care@fommy.com) if you wish to return an item from your order.
Mail your return to 7250 West 43rd Street, Suite F1, Houston, TX 77092. Please mail the item in original packaging. Boxes, manuals, etc must be intact.
We recommend customers to use a traceable system for sending us their return package. We will not be responsible for any delay or loss of package in transit.
Defective or damaged merchandise can be replaced within 60 days from date of purchase. All such products will be examined by our team members, and if found to be broken/defective, will be replaced.
The exchanged/replaced product will be shipped FREE through Standard Shipping mode.
Moftware and its companies (Fommy.com and AMZER) have a NO HASSLE 60 day refund policy for all orders from the date of purchase. For quality issues beyond 60 days please reach out to us and we will do our best to assist you!
Original shipping charges are non-refundable.

Sales Tax

Sales tax of 8.25% is applicable to Texas destined orders.

Terms and Conditions

By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

All products or services provided by any of the Moftware owned websites are tested to provide you with flawless performance. As per the terms of our policy, we do not take responsibility if you use our products for purposes other than for which they are meant and in the process damage your phone, PDA, MP3 player, or any other mobile handheld device.

Policy Regarding Counterfeit Products

Items sold and fulfilled by Moftware are guaranteed to be genuine. Your safety is our #1 concern as well as protecting the trademarks and patents of the manufacturers we carry. We attempt to ensure that all phones and accessories we sell are original products. If you believe that you have received an item from our warehouse that does not appear to be genuine, please contact us immediately and we will investigate the product and provide you with a full refund or replacement of the correct product.

Legal Notice

All products or services available on Fommy are meant only for the end users of our products or services.
Before using our products or services function please check with your country's laws.
Using our products or services shown on Fommy for an illegal purpose is strictly prohibited.
Fommy is a third party reseller of phone, PDA, MP3 player and other mobile handheld device accessories and enhancements.
Our websites are in NO way connected to any of the phone, PDA, MP3 player, or any other mobile handheld device manufacturers and their products.
All Trademarks and Patents mentioned herein are property of their respective companies.

Visitors

By visiting Fommy it is assumed that you agree that the phone, PDA, MP3 player, or other mobile handheld device manufacturers featured on this site make no representation or warranty as to any third party content, products or services, and that they shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.

Web Site Content

Legal Disclaimer

This content has been generated in your interest that the information provided on this site is only meant for private purposes and any information should not be downloaded or viewed as the creator of this page or the ISP(s) hosting the content may not be held responsible for any kind of damage on your phone or computers. In case you are affiliated with any government, ANTI-Piracy group, or any other related group or were formally an employee of one, you are prohibited from entering this web site. Your access is restricted from the site or any of its files and you will not be able to view any of the HTML files.

The contents on this site are private property of Moftware and are not meant for viewing or any other purposes other than bandwidth space.

We request you not to enter any such data and enter this site without agreeing to the terms and conditions which may violate the code 431.322.12 of the Internet Privacy Act signed by former President Bill Clinton in 1995. You, as the end user cannot threaten our ISP(s) or any person(s) or company storing these files and cannot prosecute any person(s) affiliated with this page which includes family, friends, or individuals who run or enter this web site.

Buying Products on Our Websites

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Fraudulent Credit Card Charges

All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation.

Moftware reserves the right to change its terms and conditions without prior notice.

Product Disclaimer

We reserve the right to ship a product with a slight variation than what is pictured on the website. Since we work with many manufacturers to ensure that products are in-stock and ready to ship same day, there may be times when an alternate product is shipped. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

Information collected via Subscribe to Newsletter

Moftware Inc. (fommy.com) values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why we are committed to protecting your privacy and using the information you share with us responsibly.

Your privacy is important to us - all your information is stored securely and is only accessible by you. Please write us at care@fommy.com if you have any questions or concerns.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.

Disclaimer

Content

fommy.com reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect will therefore be rejected. All offers are not-binding and without obligation. Parts of the content or complete content including all offers and information might be extended, changed or partly or completely deleted by the company without advance announcement.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your account in the amount of the charge.

Warranties

The site and the materials provided herein are provided on an 'AS IS' and 'AS AVAILABLE' basis without warranties of any kind, either express or implied. fommy.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringements with respect to the site and materials, content, services and products on the site. fommy.com does not represent or warrant that material in this site is accurate, complete, reliable, current, or error free. fommy.com is not responsible for typographical errors or omissions relating to pricing, text or photography. fommy.com does not represent or warrant that this site or its server(s) are free of viruses or other harmful components, even if fommy.com or its authorized representatives have been advised of the possibility of such damages. You expressly agree that use of this site, including all contents, data or software distributed by, downloaded or accessed from or through this site is at your sole risk.

Limited Liability

In no event shall fommy.com be liable for any direct, special, punitive, exemplary, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of profits, or loss of date, whether in any action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use or inability to use this site or the materials contained in, or accessed through this site.

In no event shall the aggregate liability of fommy.com (whether in contract, warranty, Tort (including but not limited to negligence), product liability, strict liability or other theory) arising out of or relating to the use of this site exceed $1 or the compensation you paid fommy.com, whichever is less.

Some jurisdictions do not allow limitation on implied warranties, or the exclusion of limitation of incidental or consequential damages. If these laws apply some or all the above disclaimers, exclusions, or limitations, may not apply to you, and you may have rights additional to those contained herein.

Every effort is made to keep the website up and running smoothly. However, fommy.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, or suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice, or the estimated retail value for a comparably featured item offered on the site or elsewhere.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.