Shipping policy

With fommy you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites DHL - www.dhl.com, FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.

We ship to all 50 states and all over the world! Refer below see if we ship to your country.

Shipping Guarantee

Orders placed Monday-Friday by 15:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.

Damaged / Lost shipment enquires

Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.

Incorrect/Incomplete Addresses

Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Can orders be shipped via UPS or other 3rd party methods not offered at checkout?

Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.

Can I use my own shipping account for shipping?

Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer Care Team to discuss further.

If I select Next Day Air, will my order really arrive tomorrow?

No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping method.

For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)